Help Center

The amount you will have to pay for shipping can differ based on the location where the package will be sent and the specific policies of the store, such as the number of items you are purchasing. To find out the exact shipping fees for your order, you can add products to your cart, proceed to checkout, and enter your delivery address. The shipping cost will be calculated and displayed in your total price at that point.

We provide worldwide shipping.

We've actually made this super simple! You can Click Here to see the status of your order.

To apply your coupon code, add all the beauty products you want to purchase to your shopping cart and proceed to the checkout page. You will see a section where you can enter your coupon code. Once you have entered the code, click "apply" to apply the discount to your order.

During the checkout process on our online store, we prioritize the highest level of security to safeguard your personal information. When you make a purchase using your credit card, all of your details are entered into a secure SSL-encrypted web page. Your information is then transmitted directly to our credit card provider's network for authorization and approval. We do not store your credit card information on our servers, ensuring the utmost protection of your sensitive data.

We partner with renowned manufacturers who guarantee the premium quality of each package by meticulously considering all aspects and conducting a final check before dispatching the entire order to you. Our QA specialists adhere to specific criteria for each product type based on the recognized issues and attributes of each item. They fill out a testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to exceptional quality), and make notes. Every product must pass this testing process and attain a minimum score of 80 to be packaged and sent to you.

After you make a payment, it may take us 1-3 business days to process your order before we can ship it out. Once the order is shipped, we will send you an email with the tracking number so you can follow the package's delivery progress. If you have already paid and have not received a tracking number within this timeframe, please contact our customer support for assistance.

In most cases, deliveries are made on time. However, it's possible for the tracking to show "delivered" even when the package hasn't been received. If your tracking information indicates that the package has been delivered but you can't find it:

1. Check the delivery location thoroughly, including your mailbox and any other areas where mail is typically delivered.
2. Refer to your Order Confirmation to check the tracking status.
3. Click on the tracking link provided in your Order Confirmation to find out which local shipping carrier is responsible for delivering your package.
4. Contact your local shipping carrier for further information regarding the delivery status.
5. Contact our customer service if the package still can't be found after following these steps.

If you encounter any problems with your order, please reach out to us through our Contact Form within 3 days of receiving your delivery. Our customer service team will assist you in resolving the issue by either providing a replacement or a refund, depending on the circumstances. We do not require you to send back the item under any circumstances. However, if you return the item without our prior approval, we will not be responsible for any losses or additional expenses that result from your unauthorized return.

Once we confirm via email that you are eligible for a refund or replacement, we will initiate the corresponding process within 7 business days. For replacement products, you will receive a tracking number via email within 7-10 business days after confirmation. For refunds, you should receive the funds within 3-5 business days of confirmation. However, the exact timing of when the refund is credited to your payment account is determined by your payment provider.